Privacy Policy

Last updated: July 2026

This policy explains what personal data Winshark Entertainment N.V. ("Winshark", "we") collects when you use winshark-casino.com, why we collect it, and the rights you have over it. Our data-handling practices are aligned with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) principles, alongside our Kahnawake and Curaçao licensing obligations.

winshark-casino.com / legal / privacy

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Data We Collect

📄 Account data: name, email, date of birth, mailing address, phone number

📄 Identity documents (KYC): government-issued photo ID, proof of address — required before your first withdrawal

📄 Financial data: deposit/withdrawal method details (e.g. masked card numbers, Interac email), transaction history

📄 Technical data: IP address, device type, browser, approximate location (used for fraud prevention and licensing compliance)

📄 Gameplay data: bets placed, session length, game history

Why We Collect It

Purpose	Legal Basis
Operating your account & processing transactions	Contractual necessity
Identity verification (KYC/AML)	Legal & licensing obligation
Fraud & multi-account prevention	Legitimate interest
Marketing emails & promotions	Consent — opt-in, revocable anytime
Responsible gaming monitoring	Legal obligation & legitimate interest

How Long We Keep Your Data

Account and transaction records, including KYC documents, are retained for a minimum of 5 years after account closure, as required under anti-money-laundering rules attached to our gaming licenses. Marketing data is deleted promptly once you withdraw consent.

Who We Share Data With

🔗 Payment processors, to complete deposits and withdrawals

🔗 Identity verification providers, to process KYC checks

🔗 Our licensing regulators, when legally required

🔗 Fraud-prevention and responsible-gaming data-sharing services within the Winshark platform

We do not sell your personal data to third parties for their own marketing purposes.

Your Rights

⚖️ Request a copy of the personal data we hold about you

⚖️ Ask us to correct inaccurate information

⚖️ Request deletion of your data, where we're not legally required to retain it (e.g. after the AML retention period)

⚖️ Withdraw marketing consent at any time via the unsubscribe link or account settings

⚖️ Lodge a complaint with the relevant regulator if you believe your data has been mishandled

Data Security

All data in transit is protected with 128-bit SSL encryption. KYC documents are stored in access-restricted systems limited to verification staff. See our Cookies Policy for details on tracking technologies.

Contact Us About Privacy

Questions or requests regarding your data: [email protected]. See our full contact options.